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Thread: E mail problem
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Old 08-25-2017, 09:23 PM

Join Date: Apr 2006
Location: Arizona
Posts: 9,111

I think your SMTP settings are not done correctly.

On the iPad, go to Settings->Mail->Accounts Tap on the VirginiaMedia account. In the bottom half of the screen there is an SMTP section. Tap on that. It should say something like Virginia Media SMTP Server at the top for Primary Server, if it says OFF there tap on it to drill down, then tap ON. You may need to fill out the rest of the information below.

From their website for IMAP connections:
SMTP server name
SMTP SSL Enabled
SMTP port 465
SMTP authentication Enabled (or 'Password' on Macs)
SMTP username Full email address, e.g.,

Then Tap Done.

For Hotmail it is a similar procedure.

The data is different though.
Hotmail SMTP Server:
Hotmail SMTP User Name: Your complete Windows Live Hotmail email address (e.g. or
Hotmail SMTP Password: Your Windows Live Hotmail password
Hotmail SMTP Port: 587
Hotmail SMTP TLS/SSL Required: yes

Tap Done.

Now test that and it should work.

Have you backed up your iTunes Library this week? If not, you are risking losing your music and playlists....
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