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Old 03-04-2017, 01:34 PM
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cucuzza
Freshman Lounger
 
Join Date: May 2010
Posts: 24
iTunes stuck on Syncing - hangs on "Updating Files - Preparing to Update"

iTunes version:12.5.5.5
iPhone 7 256GB, iOS version: 10.2.1

I'm having issues with adding songs to my iPhone because the syncing basically hangs whenever I try adding a song to my library. Every time I drag a song, it says "Updating Files on *name of my Phone* - Preparing to Update". I even let it go for literally 15 minutes (JUST to see if it is a timing thing, but it's not). When I look on the music section on the phone via iTunes, the file is there, only grayed out with a dashed-line circle next to it (presumably because it's still trying to sync).


I tried restarting the phone, iTunes, and my computer with no success. It was working fine this morning and now all of a sudden it is not working.

How can I fix this issue?

Thanks in advance!
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