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Old 02-18-2013, 11:26 AM
#7
 
yodar44
Freshman Lounger
 
Join Date: Feb 2013
Posts: 10
Itunes crashes when going to the store

ok, i went into 'allowed programs and features'. iTunes was there, no version indicated. i added it again in case it needed to find the new version.
crash, same as before. i found a Report.wer file generated at crash time, contents below: does it shed any light?

Version=1
EventType=BEX
EventTime=130056770548910759
ReportType=2
Consent=1
UploadTime=130056770549400787
ReportIdentifier=d6d7645f-79e4-11e2-93cd-1c6f653e70a5
IntegratorReportIdentifier=d6d7645e-79e4-11e2-93cd-1c6f653e70a5
WOW64=1
Response.BucketId=3404101601
Response.BucketTable=5
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=iTunes.exe
Sig[1].Name=Application Version
Sig[1].Value=11.0.1.12
Sig[2].Name=Application Timestamp
Sig[2].Value=50c8fc7e
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_14f3
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=74a9c9f1
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=14f3
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=14f3e5a9c38d3367a672d8ed0769d4b9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=d410
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=d410539e393c1bad5407687bfdcd55c1
UI[2]=G:\Programs\iTunes\iTunes.exe
UI[3]=iTunes has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=G:\Programs\iTunes\iTunes.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6 975e2bd6f2b2\COMCTL32.dll
LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[6]=C:\Windows\syswow64\GDI32.dll
LoadedModule[7]=C:\Windows\syswow64\USER32.dll
LoadedModule[8]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[9]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[10]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[11]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[12]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[13]=C:\Windows\syswow64\LPK.dll
LoadedModule[14]=C:\Windows\syswow64\USP10.dll
LoadedModule[15]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\system32\IMM32.DLL
LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[19]=G:\Programs\iTunes\iTunes.dll
LoadedModule[20]=G:\Programs\QuickTime\AVFoundationCF.dll
LoadedModule[21]=G:\Programs\QuickTime\MediaToolbox.dll
LoadedModule[22]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[23]=C:\Windows\syswow64\NSI.dll
LoadedModule[24]=G:\Programs\QuickTime\QuartzCore.dll
LoadedModule[25]=G:\Programs\QuickTime\CoreFoundation.dll
LoadedModule[26]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC R80.dll
LoadedModule[27]=C:\Windows\system32\VERSION.dll
LoadedModule[28]=G:\Programs\QuickTime\pthreadVC2.dll
LoadedModule[29]=C:\Windows\system32\WSOCK32.dll
LoadedModule[30]=G:\Programs\QuickTime\objc.dll
LoadedModule[31]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9 a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVC P80.dll
LoadedModule[32]=G:\Programs\QuickTime\libdispatch.dll
LoadedModule[33]=C:\Windows\system32\WINMM.dll
LoadedModule[34]=G:\Programs\QuickTime\libicuin.dll
LoadedModule[35]=G:\Programs\QuickTime\libicuuc.dll
LoadedModule[36]=G:\Programs\QuickTime\icudt46.dll
LoadedModule[37]=G:\Programs\QuickTime\ASL.dll
LoadedModule[38]=G:\Programs\QuickTime\CoreGraphics.dll
LoadedModule[39]=G:\Programs\QuickTime\zlib1.dll
LoadedModule[40]=G:\Programs\QuickTime\CoreVideo.dll
LoadedModule[41]=G:\Programs\QuickTime\libxml2.dll
LoadedModule[42]=G:\Programs\QuickTime\CoreText.dll
LoadedModule[43]=G:\Programs\QuickTime\CFNetwork.dll
LoadedModule[44]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[45]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[46]=C:\Windows\system32\iphlpapi.dll
LoadedModule[47]=C:\Windows\system32\WINNSI.DLL
LoadedModule[48]=C:\Windows\syswow64\WININET.dll
LoadedModule[49]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[50]=C:\Windows\syswow64\iertutil.dll
LoadedModule[51]=C:\Windows\syswow64\urlmon.dll
LoadedModule[52]=C:\Windows\syswow64\ole32.dll
LoadedModule[53]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[54]=G:\Programs\QuickTime\SQLite3.dll
LoadedModule[55]=G:\Programs\QuickTime\CoreAudioToolbox.dll
LoadedModule[56]=C:\Windows\system32\DSOUND.dll
LoadedModule[57]=C:\Windows\system32\POWRPROF.dll
LoadedModule[58]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[59]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[60]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[61]=G:\Programs\QuickTime\VideoToolbox.dll
LoadedModule[62]=G:\Programs\QuickTime\CoreMedia.dll
LoadedModule[63]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6 595b64144ccf1df_1.1.7601.17825_none_72d273598668a0 6b\gdiplus.dll
LoadedModule[64]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[65]=G:\Programs\iTunes\GNSDK_DSP.DLL
LoadedModule[66]=G:\Programs\iTunes\GNSDK_SDKMANAGER.DLL
LoadedModule[67]=G:\Programs\iTunes\GNSDK_MUSICID.DLL
LoadedModule[68]=G:\Programs\iTunes\GNSDK_SUBMIT.DLL
LoadedModule[69]=C:\Windows\system32\MSIMG32.dll
LoadedModule[70]=C:\Windows\system32\ODBC32.dll
LoadedModule[71]=C:\Windows\system32\OLEACC.dll
LoadedModule[72]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[73]=C:\Windows\system32\RICHED20.dll
LoadedModule[74]=C:\Windows\system32\USERENV.dll
LoadedModule[75]=C:\Windows\system32\profapi.dll
LoadedModule[76]=G:\Programs\QuickTime\WebKit.dll
LoadedModule[77]=G:\Programs\QuickTime\JavaScriptCore.dll
LoadedModule[78]=G:\Programs\QuickTime\WebKitQuartzCoreAdditions.d ll
LoadedModule[79]=C:\Windows\system32\d3d9.dll
LoadedModule[80]=C:\Windows\system32\d3d8thk.dll
LoadedModule[81]=C:\Windows\system32\dwmapi.dll
LoadedModule[82]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[83]=G:\Programs\QuickTime\ApplePushService.dll
LoadedModule[84]=C:\Windows\system32\odbcint.dll
LoadedModule[85]=C:\Windows\system32\dnssd.dll
LoadedModule[86]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[87]=C:\Windows\system32\rsaenh.dll
LoadedModule[88]=C:\Program Files (x86)\Common Files\Apple\CoreFP\CoreFP.dll
LoadedModule[89]=C:\Windows\syswow64\imagehlp.dll
LoadedModule[90]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[91]=G:\Programs\iTunes\iTunes.Resources\iTunesRegistr y.DLL
LoadedModule[92]=G:\Programs\iTunes\iTunes.Resources\en.lproj\iTun esLocalized.DLL
LoadedModule[93]=G:\Programs\iTunes\iTunes.Resources\iTunes.DLL
LoadedModule[94]=C:\Windows\system32\WINSTA.dll
LoadedModule[95]=C:\Windows\system32\Dxva2.dll
LoadedModule[96]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[97]=C:\Windows\system32\PROPSYS.dll
LoadedModule[98]=C:\Windows\system32\wdmaud.drv
LoadedModule[99]=C:\Windows\system32\ksuser.dll
LoadedModule[100]=C:\Windows\system32\AVRT.dll
LoadedModule[101]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[102]=C:\Windows\system32\msacm32.drv
LoadedModule[103]=C:\Windows\system32\MSACM32.dll
LoadedModule[104]=C:\Windows\system32\midimap.dll
LoadedModule[105]=C:\Windows\system32\Secur32.dll
LoadedModule[106]=C:\Windows\system32\dnsapi.DLL
LoadedModule[107]=C:\Windows\system32\RASAPI32.dll
LoadedModule[108]=C:\Windows\system32\rasman.dll
LoadedModule[109]=C:\Windows\system32\rtutils.dll
LoadedModule[110]=C:\Windows\system32\sensapi.dll
LoadedModule[111]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[112]=C:\Windows\system32\mswsock.dll
LoadedModule[113]=C:\Windows\System32\wshtcpip.dll
LoadedModule[114]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[115]=C:\Windows\System32\netprofm.dll
LoadedModule[116]=C:\Windows\System32\nlaapi.dll
LoadedModule[117]=C:\Windows\System32\npmproxy.dll
LoadedModule[118]=G:\Programs\QuickTime\QTSystem\QuickTime.qts
LoadedModule[119]=G:\Programs\QuickTime\QTSystem\QTCF.dll
LoadedModule[120]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll
LoadedModule[121]=C:\Windows\system32\SXS.DLL
LoadedModule[122]=C:\Windows\system32\Wtsapi32.dll
LoadedModule[123]=C:\Windows\system32\WMVCORE.dll
LoadedModule[124]=C:\Windows\system32\WMASF.DLL
LoadedModule[125]=G:\Programs\QuickTime\QTSystem\QuickTimeAudioSupp ort.qtx
LoadedModule[126]=C:\Windows\system32\apphelp.dll
LoadedModule[127]=C:\Windows\system32\atiu9pag.dll
LoadedModule[128]=C:\Windows\system32\LINKINFO.dll
LoadedModule[129]=C:\Windows\system32\ntmarta.dll
LoadedModule[130]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[131]=C:\Windows\system32\ntshrui.dll
LoadedModule[132]=C:\Windows\system32\srvcli.dll
LoadedModule[133]=C:\Windows\system32\cscapi.dll
LoadedModule[134]=C:\Windows\system32\slc.dll
LoadedModule[135]=C:\Windows\system32\Cryptdll.dll
LoadedModule[136]=C:\Windows\system32\mscms.dll
LoadedModule[137]=C:\Windows\System32\msxml6.dll
LoadedModule[138]=C:\Windows\system32\UxTheme.dll
LoadedModule[139]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[140]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\SkyDriveShell.dll
LoadedModule[141]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCP110.dll
LoadedModule[142]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\MSVCR110.dll
LoadedModule[143]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\Telemetry.dll
LoadedModule[144]=C:\Users\Owner\AppData\Local\Microsoft\SkyDrive\1 7.0.2003.1112\logging.dll
LoadedModule[145]=C:\Windows\system32\faultrep.dll
LoadedModule[146]=C:\Windows\system32\Cabinet.dll
LoadedModule[147]=C:\Windows\system32\WINHTTP.dll
LoadedModule[148]=C:\Windows\system32\webio.dll
LoadedModule[149]=C:\Windows\system32\XmlLite.dll
LoadedModule[150]=C:\Windows\SysWOW64\CbFsMntNtf3.dll
LoadedModule[151]=C:\Windows\system32\EhStorShell.dll
LoadedModule[152]=C:\Windows\system32\explorerframe.dll
LoadedModule[153]=C:\Windows\system32\DUser.dll
LoadedModule[154]=C:\Windows\system32\DUI70.dll
LoadedModule[155]=C:\Windows\System32\wship6.dll
LoadedModule[156]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
LoadedModule[157]=C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[158]=C:\Windows\system32\rasadhlp.dll
LoadedModule[159]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[160]=C:\Windows\system32\credssp.dll
LoadedModule[161]=C:\Windows\SysWOW64\schannel.dll
LoadedModule[162]=C:\Windows\system32\ncrypt.dll
LoadedModule[163]=C:\Windows\system32\bcrypt.dll
LoadedModule[164]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[165]=C:\Windows\system32\GPAPI.dll
LoadedModule[166]=C:\Windows\system32\cryptnet.dll
LoadedModule[167]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[168]=C:\Windows\SysWOW64\actxprxy.dll
LoadedModule[169]=C:\Windows\system32\mssprxy.dll
LoadedModule[170]=C:\Windows\system32\ddraw.dll
LoadedModule[171]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[172]=G:\Programs\QuickTime\QTSystem\CoreVideo.qtx
LoadedModule[173]=G:\Programs\QuickTime\QTSystem\QuickTime3GPP.qtx
LoadedModule[174]=G:\Programs\QuickTime\QTSystem\QuickTime3GPPAutho ring.qtx
LoadedModule[175]=G:\Programs\QuickTime\QTSystem\QuickTimeAuthoring .qtx
LoadedModule[176]=G:\Programs\QuickTime\QTSystem\QuickTimeCapture.q tx
LoadedModule[177]=G:\Programs\QuickTime\QTSystem\QuickTimeEffects.q tx
LoadedModule[178]=G:\Programs\QuickTime\QTSystem\QuickTimeEssential s.qtx
LoadedModule[179]=G:\Programs\QuickTime\QTSystem\QuickTimeH264.qtx
LoadedModule[180]=G:\Programs\QuickTime\QTSystem\QuickTimeImage.qtx
LoadedModule[181]=G:\Programs\QuickTime\QTSystem\QuickTimeInternetE xtras.qtx
LoadedModule[182]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG.qtx
LoadedModule[183]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4.qtx
LoadedModule[184]=G:\Programs\QuickTime\QTSystem\QuickTimeMPEG4Auth oring.qtx
LoadedModule[185]=G:\Programs\QuickTime\QTSystem\QuickTimeMusic.qtx
LoadedModule[186]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming .qtx
LoadedModule[187]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Authoring.qtx
LoadedModule[188]=G:\Programs\QuickTime\QTSystem\QuickTimeStreaming Extras.qtx
LoadedModule[189]=G:\Programs\QuickTime\QTSystem\QuickTimeVR.qtx
LoadedModule[190]=C:\Windows\system32\aticfx32.dll
LoadedModule[191]=C:\Windows\system32\atiumdag.dll
LoadedModule[192]=C:\Windows\system32\atiumdva.dll
LoadedModule[193]=C:\Windows\system32\mlang.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=iTunes
AppPath=G:\Programs\iTunes\iTunes.exe
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