officialpjw
New member
- Joined
- Oct 22, 2011
- Messages
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I purchased some iPhone4S cases from Proof Cases and long story short, didn't end up needing them. When I contacted them to return it, they responded:
"Thank you for your interest in Proof Cases. Unfortunately, we do not accept refunds. Only exchanges, if the product was defected in some way. This is noted in our FAQ page located on our website."
But, on their website, their FAQ states:
"What is your return/exchange/warranty policy?
We guarantee all products sold by Proof Cases. Unopened and unused products can be returned or exchanged within 30 days of receipt. After 30 days Proof Cases cannot accept returns for any reasons other than defects. Warranty does not cover “wear and tear” from normal usage. We warrant all our products from defect for up to 1 year from day of purchase. If you would like to return your Proof product please use the contact form at the top menu. Sale items are non-refundable."
All in all, I lost $38 -- what irks me is the principle of things. I will not be doing any future business with Proof Cases.
"Thank you for your interest in Proof Cases. Unfortunately, we do not accept refunds. Only exchanges, if the product was defected in some way. This is noted in our FAQ page located on our website."
But, on their website, their FAQ states:
"What is your return/exchange/warranty policy?
We guarantee all products sold by Proof Cases. Unopened and unused products can be returned or exchanged within 30 days of receipt. After 30 days Proof Cases cannot accept returns for any reasons other than defects. Warranty does not cover “wear and tear” from normal usage. We warrant all our products from defect for up to 1 year from day of purchase. If you would like to return your Proof product please use the contact form at the top menu. Sale items are non-refundable."
All in all, I lost $38 -- what irks me is the principle of things. I will not be doing any future business with Proof Cases.