...a customer by the way they communicate.
While the responses from the company may seems a little rude, they're simply a response engendered by the tone set by the customer. Perhaps the vendor pushes back, but I'm actually encouraged by the refreshing change from the tiresome (and faulty) mantra of "the customer is always right."
I love it when a seller has the integrity to say "Here's your money, there's the door -- use it now, and nevermore." (Hehehe. Yeah, I just made that up - feel free to recycle it...)
Oh - I've never owned (or used) any of the Stylus-r-us products, but I'll probably buy one, now. Thanks!